Real Time Call Logs
Get all the call details in real time. Who called you, how many times, who attended the call, from which geographic location they come from, how many minutes they were on the line. Everything is available in seconds just after the call ended.
Call Recording
Record each and every call and get them on your e-mail. Use them for training purpose or keep them for future reference. Call recording is an optional feature, which can be switched on or off from your panel.
Multi-User CRM Panel
Creative Web Creatures offers multi-user CRM panel to mange your incoming call flow. You can create multiple user under your organisation and they all can login to our CRM panel and check calls assigned or attended by them in real time.
Advance Call Routing
With multiple advance call routing feature you can ensure maximum availability and performance of your tele-agents.
Round Robin (Cyclic): This forwarding type ensures every agent in your call centre will get equal number of incoming calls one by one.
Straight: This forwarding type ensures all calls will be delivered to first specified number and if that number is busy or unavailable then calls will be routed to fail over numbers. 10 failover numbers can be configured.
Parallel: This forwarding type ensures that calls will be delivered to all configured numbers at the same time and any one can pick the call. All other calls will be dropped.
SMS & Email Alerts
Busy, Couldn’t attend the calls. Even don’t want to check CRM? Don’t worry we will send you SMS, Email and App based push alerts for every call received or missed. So that you can call them back or can store their number for future reference.
We even offer two-way alerts where you can simply reply to the SMS received with call details and it will be updated on the CRM. This feature is best for field staff who can’t be on front on computer all the time to mange the CRM.
Busy, Couldn’t attend the calls. Even don’t want to check CRM? Don’t worry we will send you SMS, Email and App based push alerts for every call received or missed. So that you can call them back or can store their number for future reference.
We even offer two-way alerts where you can simply reply to the SMS received with call details and it will be updated on the CRM. This feature is best for field staff who can’t be on front on computer all the time to mange the CRM.
Busy, Couldn’t attend the calls. Even don’t want to check CRM? Don’t worry we will send you SMS, Email and App based push alerts for every call received or missed. So that you can call them back or can store their number for future reference.
We even offer two-way alerts where you can simply reply to the SMS received with call details and it will be updated on the CRM. This feature is best for field staff who can’t be on front on computer all the time to mange the CRM.
